Data Deletion Instructions

Complete the data-deletion request form on this page or email contact@glammyapp.in with the subject “Data deletion request.” Provide your name, the email associated with the request and the service or data you want deleted. Optional business or connected-platform identifiers can help locate a future account, but do not provide secrets.

• Select the relevant scope, such as waitlist, contact correspondence, future Glammy account data or a future connected-platform integration.
• Describe any specific email address, business name or reference ID that will help locate the record.
• Submit the required acknowledgement confirming that the request is accurate and that Glammy may contact you to verify it.
• Keep the non-sensitive submission reference provided by the form.

Glammy may verify control of the associated email address and request limited additional information needed to distinguish the record or confirm authority. For a business-controlled account, an authorised administrator or the relevant salon may need to confirm the request.

Glammy will not ask for your password or access token. If identity or authority cannot be verified proportionately, Glammy may pause or limit the request and explain what is missing.

For the current pre-launch website, a verified request may cover waitlist details, separate marketing choices, direct contact correspondence, deletion correspondence and eligible email-delivery records held for Glammy. Glammy may retain a minimal suppression record where necessary to honour an opt-out and prevent an address from being re-added to marketing unintentionally.

The public site does not currently hold salon appointment databases or Meta Platform Data. If you are trying to delete information held by a salon or Meta directly, you may also need to contact that organisation because Glammy cannot delete data it does not control or possess.

When product accounts launch, the responsible salon may control client and staff records and may need to approve or action a request. Glammy intends to support verified customer instructions, remove deletable active data and instruct relevant subprocessors where required by the service agreement and applicable law.

Deleting an individual record, disconnecting an integration and closing a whole salon account are different actions. The production product documentation will explain their scope and consequences before accounts become available.

No Glammy Meta integration is operational today. If one becomes available and a verified customer requests deletion or disconnects it, the intended process is to stop relevant synchronisation, revoke or remove connection tokens where applicable, remove deletable active Meta-derived data and instruct applicable subprocessors to remove corresponding data.

Before Meta login or another applicable integration becomes operational, Glammy must implement and test any required signed-request deletion callback and a non-personally-identifying status URL under Meta’s then-current requirements. That callback is documented future work and is not presented as active by this page.

After sufficient verification, Glammy intends to complete deletion of eligible active data within 30 calendar days. If the request is complex, legally restricted or depends on the responsible salon, Glammy will explain the status and any additional step or timeline permitted by applicable law.

When complete, Glammy will send confirmation to the verified contact method and reference the scope handled. A public status link, if used for a future Meta callback, will contain only a random reference and non-sensitive status rather than the requester’s name, email or underlying data.

Deletion does not always mean that every copy disappears immediately. Glammy may retain a limited record where necessary for a legal obligation, fraud and security prevention, dispute handling, enforcement of an opt-out or establishment, exercise or defence of legal claims.

Data in protected backups may remain until the applicable backup cycle expires, provided it is isolated from ordinary use and not restored except for legitimate recovery. If retained data is restored, the deletion instruction should be reapplied. Glammy will explain the retained category, lawful reason and expected retention period when an exception applies to the verified request.

A request may be limited when Glammy cannot verify identity or authority, does not possess or control the data, must retain a record under applicable law, or another lawful exception applies. Glammy will not refuse a request merely because it is inconvenient and will explain the basis for a limitation where permitted.

Reply to the deletion confirmation or email contact@glammyapp.in with the submission reference. If the request concerns a future salon account, identify the relevant salon and your relationship to it without sending credentials or excessive personal data.